Why Would You Want (Or Need) Real Estate Consultant ... working for you?

Pat and Colin at RE/MAX have adopted a particular philosophy of doing business!

They consider themselves Real Estate Consultants. What does that mean to their clients?

Most Realtors do business as if they will never hear from their clients again! Because they have that mindset, oftentimes customer service slips.

Pat & Colin's way of doing business is to think of their relationship with a client as a long-term association... not for just one transaction. Pat and Colin work hard to prove themselves to their clients...that they have their best interests in mind. Because of this different mindset the pressure is off! Pat and Colin are willing to work with their sellers and purchasers for as long as they need to in order to make them feel comfortable with the home buying or selling process.

They will tell the truth and live with the consequences. Again and again Pat & colin found that people prefer to work this way. Their concern is about their clients' well-being, their goals and what is best for them always! They never pressure clients to sell or buy now or to do something that is NOT according to their clients schedule, if you think about it, that's why Pat & colin get so much referral business.

The question always is... how can they show people that they aren't like the old tradition agent? That their skills, knowledge, counseling ability and commitment put them at a different level of service. One of the best ways to have potential new clients learn more about them is by reading about or talking to people who have enjoyed their services. Pat & Colin have set up several Client Lists with names and phone numbers of past clients who they have helped to either buy or sell a home. People on those lists have graciously agreed to take your phone calls and answer any questions you might have about them. They have also received testimonial letters that they will make available to you. Pat & Colin recognize that future clients feel better when they learn that other people have had good experiences with them.

A second way they differentiate themselves is by offering guarantees of service with a consequence to them if they don't perform for you as promised. Which raises the "bar" of quality to which everyone who is in a service business should aspire.

Many times unfortunately, when an agent lists a home, the owner may not hear from them for several weeks... sometimes not until the listing needs to be reduced or renewed.  they don't believe that this is the proper way to do business! Pat & colin offer guarantees that remove this risk from the owner and put the responsibility of providing good service back on the Realtor where it belongs.
 

Here's what they guarantee!!!

• Pat or Colin will be in touch with you at least once every two weeks to let you know what has been happening during the previous 14 days... what was done to market your property, how many showings you had and what the buyer response to your home was. If they don't call, they take $50 off their commission at closing for every missed call.
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  Every week, they will update your personal web site (which they provide) with a special message for you! You will have your own personal web page to access the entire showings feedback summary information on your home.
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  Pat & Colin allow you to cancel your listing at any time and refer you to another agent of your choice if they do not meet their promised level of service to you. They are committed to providing you with the best of everything.
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    They listen to what you have to say. Pat & Colin want to know what your concerns are, what questions you have and how they can best help you! They want you be educated and informed about the market and that you be confident you're making the right decision for YOUR personal circumstances.

Once you realize that you’re represented by a real estate consultant and that Pat & Colin won't be pressuring you into doing anything that you don't want to do, there's a major turning point in the relationship, trust, has been established between you both! You will be more comfortable with them, more revealing about what really concerns you and that, in turn, allows Pat and Colin to better counsel you and to give you some excellent advice.

How do you "sign on" to this program?

Call Pat or Colin at RE/MAX Chay Realty NOW at 722-7100 to start the process with an initial telephone conversation.